Terms and conditions

Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using http://www.karapiroprime.co.nz/ (“the Site”) operated by Karapiro Prime Ltd. (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site at http://www.karapiroprime.co.nz/

By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalised terms are defined in this Agreement.


Refund/Return Policy

If for any reason you have received an incorrect item or your order has not been delivered and your not happy with your order please contact us at info@karapiroprime.co.nz. You must notify Karapiro Prime via email within 24 hours of the delivery being made. We may not be able to refund any consumed or disposed of items. It may take up to days to process a credit to your nominated account. Unfortunately we cannot issue a credit if more than 24 hours have passed since the arrival of your order.

If Karapiro Prime asks you to ship back the goods please use the address provided below.

Please pack the item/items securely in the container your meat was delivered in. All products must be returned in good condition, in original packaging (if possible) to receive full credit.

Ship the return package to:
Karapiro Prime,
2/2 Triangle Road,
Massey, Auckland 0614.


Purchases

We do best to deliver within the times given but as we use an independent company to ship our goods these can alter, if you have any issues with your order please contact us.

For what ever reason we are unable to supply product you have ordered we will contact you as soon as possible to ask if you would like another product at the same value or issue a credit on the item.

You can contact the Karapiro Prime Team anytime at info@karapiroprime.co.nz and we’ll aim to get back to within the hour.


Credit Card Payments

Payments are processed through the secure DPS Payment Express system. Any credit card details stored for recurring payments are done so on the DPS System. No credit card information is stored by Karapiro Prime.

Payments must be received prior to orders being shipped. If you would like to query the charges to your credit card please contact us at info@karapiroprime.co.nz.


Pricing

Karapiro Prime reserves the right to change prices without notice. All prices are GST inclusive and are displayed and processed in New Zealand Dollars.

Cancellation Policy
Due to meat being a perishable product we are unable to accept cancellations or make amendments on delivery day.

If you wish to make changes to your order you can amend your order up until 7.30am of the day before your delivery.

Please email us at info@karapiroprime.co.nz if you wish to cancel an order.

Privacy Policy

Please refer to our Privacy Policy page for further information.


Contact Us

If you have any questions about this Agreement, please contact us at info@karapiroprime.co.nz or by calling our butchery on +649 833 9540.